Clear official information
Make the business identity, offer, conditions and contact route clear. Facts need sources rather than model guesses.
Learning guide · Personal agents
When a customer sends an agent,
what should your business prepare?
A personal agent represents a customer. Frontvia focuses on how businesses provide trusted information, receive requests and act with clear authorization.
A personal agent acts for a customer
A personal agent organizes queries and actions around a user’s goal, such as finding a suitable product, checking delivery or looking up their own order. What it can actually do depends on the client, business interfaces and user authorization.
What merchants need to prepare
A workflow with verifiable outcomes
Define permitted requests, required confirmations, execution systems and status lookup. Customers should understand the difference between a received request, a created order and completed service.
Who keeps the customer relationship?
Customers can keep their chosen agent while merchants retain business rules and permission-based service relationships. A call or purchase does not grant ongoing marketing permission, and an agent identifier is not automatically a customer identity.
Start with the business you already run.
Tell us what you offer and one task you want a customer’s agent to complete. The product is in development; pilot scope will be agreed around real needs.