Welcome demand from personal agents
Help buyers understand products and services, make actionable requests and obtain verifiable results.
Product guide · Enterprise agents
An enterprise agent
represents your business to customers.
A personal agent represents the customer; an enterprise agent represents the business. Frontvia focuses on moving requests into real operations with reliable outcomes.
Who does an enterprise agent represent?
In Frontvia’s product definition, an enterprise agent is an official business entrance for outside customers and personal agents. It represents the business with trusted information, handles requests and advances transactions or service within rules and permissions.
How personal and business agents work together
| Role | Represents | Main responsibility |
|---|---|---|
| Personal Agent | The customer | Understand the customer’s goal, choose an entrance, obtain approvals and present results. |
| Enterprise Agent | The business or merchant | Provide official information, apply business rules and pass approved requests to business systems. |
| Business systems and staff | Actual operations and fulfilment | Manage prices, inventory, orders, payments, delivery and exceptions. |
Frontvia focuses on outward-facing business
Keep control and facts with the business
Models can help understand and organize interactions; deterministic systems retain prices, inventory and transaction status. People handle exceptions.
How to judge whether a business agent is useful
- Does it receive relevant business needs, rather than merely more conversations?
- Does it reach a reliable order, service ticket or application receipt?
- Does it reduce repeated explanations and maintenance while letting people take over?
- Does it distinguish new and existing customers, sources and real costs?
Start with the business you already run.
Tell us what you offer and one task you want a customer’s agent to complete. The product is in development; pilot scope will be agreed around real needs.